General Questions
Do we need to bring anything such as linen, towels, utensils etc.?
A list of standard inclusions (or inventory) can be found within the description of each of our caravans. We also have a variety of additional accessories available for hire. If you have booked one of our ‘caravan experience’ holidays (where we deliver, set up and then pack up for you), then linen, towels, and other additional items are included.
What's the minimum number of nights we can hire a van for?
For most of the year, our minimum hire is 4 days. As an example, you can hire our Clarence van (sleeps 2) in off-peak periods, for 4 days for $540. There are however times of the year (for example, school holidays) whereby the minimum booking may be 7 or 14 days. Please also remember that a $1,500 bond is payable.
If I have issues or questions while I am away, who do I contact?
Please refer to our manuals provided within each van, the instructional videos provided on this website, and if your issue is not covered within those, please call our mobile on 0418545752. If we are unable to take your call, please leave a message.
Is there an age limit for hiring?
Yes, you need to be over 25 years of age and under 75 years of age for caravan hire and hold a full Western Australian drivers licence (no P Plates).
Can I take the caravan ‘off-road’ and/or to ‘free camping’ sites?
Our caravans are only to be towed on sealed roads, the exception being dirt access roads suitable for two (2) wheel drive vehicles, to camping areas or National Parks. The caravans must not be towed on four (4) wheel drive roads or tracks.
Are pets allowed?
No animals or pets are permitted in vans.
Towing Questions
Do I need electric brakes on my car?
Yes. If however you do not have electric brakes fitted to your vehicle we have a portable electric brake system available for a minimal fee ($55/hire). This portable unit will work on most vehicles. Should you arrive to pick up a van and this is the case you will not unfortunately be able to hire the van.
What is my vehicle towing capacity?
The towing capacity of your vehicle will be detailed on your tow car, or in your vehicle manual. You may also find this website quite useful – carsguide.com.au/towing-capacity – however please remember that vehicles differ so please check within your specific vehicle. We will require proof of appropriate towing capacity prior to departure.
Can I leave the fridge running whilst driving?
If you want to run the caravan fridge whilst you are travelling you will need to have a 12 pin plug with a 12v hot-wire fitted to your vehicle or a 7 pin plug & Anderson plug. Please DO NOT run the fridge on gas whilst travelling.
Pickup & Return Questions
What happens on pick-up day?
On the day of pick-up please allow at least half an hour for an introduction on how your van operates. Although the large majority of the information you need to know will be contained within manuals and our instructional videos, we will still cover many basics. We also invite you to inspect the van for marks or damage before the unit is towed away, as any damage thereafter will be considered to have been caused by the hirer and may result in deduction from the Bond.
I like the idea of arriving and having everything already set up for us. Is this an option?
Yes. From destination to equipment, we can either work with you to the level you would like us to. Many of our bookings involve us delivering a caravan to a destination and have everything set up ready for you to walk in. Here is a sample of what we can do however please contact us to discuss your specific ideas for your next holiday.
Do I have to clean the caravan before I return it?
Yes, all of our vans need to be returned in the same condition that you received it otherwise a cleaning fee will be deducted from the bond. The minimum fee is $150, and will then accumulate at $55/hour if over 2 hours work is required.
Do I have to empty the toilet cassette before before I return the caravan?
Yes. The toilet cassette of all of our vans need to be emptied and rinsed out prior to returning the caravan or a cleaning fee of $200.00 will be deducted from the bond. Within each caravan folder we have provided a list of caravan toilet dump points, upon entry back into Albany.
Costs & Insurance Questions
When will I get my bond back?
After a full inspection of the caravan has been carried out, we will process the appropriate bond reimbursement. The maximum period is 7 days however we will make every effort to process it and have it to you as soon as possible.
Does my towing vehicle need insurance?
Yes, it is a requirement that your towing vehicle has a current Comprehensive Insurance Policy.
Is insurance included in the hire?
All vans have an Australian wide insurance cover and require an insurance bond of $1,500.00 payable before departure. Please refer to our Terms and Conditions of hire for more information.